In this posed picture, the Uber app is opened on a mobile phone, backdropped by other transport services in London, Monday, Nov. 25, 2019. London’s transit authority on Monday refused to renew Uber’s license to operate, with the ride-hailing company vowing to appeal the decision. (AP Photo/Kirsty Wigglesworth)

Brighton has one of the best customers ratings in the UK

Brighton has one of the best customers ratings in the UK

Available globally today for the first time ever, riders can now see how many drivers gave them a stellar 5-star rating and how many handed out the dreaded single star.

You can find step-by-step instructions on how to find your ratings breakdown on our blog and some helpful tips that riders can use to (hopefully) avoid lower ratings. And now every rider (and driver) can see exactly how their rating is calculated via the new Privacy Center in the Uber app.

Plus, we’re sharing which towns and cities have some of the highest and lowest rider ratings in the country. Brighton had the second-highest rider rating! The below lists show the places in the UK which have the highest and lowest average ratings.

Top 10 towns and cities in the UK with the highest average rider rating

  • Belfast
  • Brighton
  • Cambridge
  • Sheffield
  • Edinburgh
  • Liverpool
  • Glasgow
  • Cardiff
  • Hastings
  • Newcastle

Top 10 towns and cities in the UK with the lowest average rider rating

  • Leeds
  • Bristol
  • Manchester
  • Oxford
  • Nottingham
  • Stoke
  • Leicester
  • London
  • Birmingham
  • Northampton

Want to improve your rating?

Both riders and drivers have the ability to rate one to five stars on a trip. Your rating is the average of your last 500 trips. If you want to help improve your rating, drivers have shared some of the top reasons they hand out fewer stars:

  • Rude or aggressive passengers. Unsurprisingly, these are the least appreciated by drivers and a quick way to bring your rating down.
  • Eating in the car. It’s best not to let that breakfast croissant or evening kebab end up all over the seat.
  • Asking to smoke with the window open or playing music loudly on your phone. It’s never a good idea to treat the car as an after-party.
  • Slamming the door – a classic! Always best to take care of the driver’s vehicle and treat it with respect.
  • Refusing to put on your seatbelt. It may seem obvious to buckle up for safety but surprisingly this one still happens.

Zach Singleton, Privacy Product Manager at Uber said “We launched the Privacy Center, which features a ratings breakdown, to provide users with more transparency and easier access to their data. We hope that by giving users a peek into how their rating is calculated, we can help encourage positive experiences between riders and drivers on every trip.”