Eurotunnel Le Shuttle passenger terminal re-opens with new contact-free “in car” delivery system

As the Government moves closer to giving the green light for travel to selected European destinations, Eurotunnel Le Shuttle re-opens its UK passenger terminal building in Folkestone today with a new innovative service.


Eurotunnel Le Shuttle enables holidaymakers to travel from home to holiday without leaving their car.  To aid socially distanced travel even further, a new food and drink to go service has been developed, providing the ultimate customer service.  This enables customers to pre-order refreshments from Starbucks as well as some last minute grocery essentials to be delivered directly to their car. The car park delivery service is available via QR code or https://hmshostint.preoday.com/.

Anyone with an iPhone or Android phone can now order food and drinks when they arrive at the passenger terminal. This can then be delivered directly to their car if they don’t wish to leave their seat. To start with there will be a restricted Starbucks menu consisting of a range of drinks, snacks and sandwiches as well as basic groceries such as eggs, milk, bread and hand sanitizer.  Moving forward it is anticipated there will be additional choice as more food and beverage brands become involved.

Deborah Merrens, chief commercial officer, Eurotunnel Le Shuttle said; “We carried out some research recently which revealed that nearly 70% of UK consumers are actively looking for ways to avoid travelling in close proximity to strangers.* Not only is Eurotunnel Le Shuttle the only transport provider to offer a service across to the continent that doesn’t involve leaving the safe bubble of the car, but we are using technology to provide innovative ways to heighten health and safety.  We are delighted to add this unique “in car” delivery service, allowing passengers to stock up on essentials and buy a snack or drink for the journey, without even stepping out of their car.”

For those that want to stretch their legs and use the facilities of the passenger terminal building there will be outlets open this summer including Starbucks, Leon and Burger King. The World Duty Free shop, AA shop, and WH Smiths are also scheduled to re-open shortly. To respect social distancing rules there will be no communal seating areas and a one-way system clearly marked.  There is also a temperature testing booth now in the terminal. This is not obligatory but can offer reassurance to passengers before travelling that their temperature is normal.

Eurotunnel Le Shuttle is currently operating up to four services an hour from Folkestone to Calais.  Passengers drive onto the train at Folkestone and disembark in Calais just 35 minutes later. With contactless check in available and the “in car” delivery services at the terminal, passengers can travel from home to holiday without leaving the car.

Prices start at just £72 per car for up to nine passengers; for more information and social distancing holiday ideas, visit www.eurotunnel.com