We’ve listened to bus passengers: new ticketing app goes live

We’ve listened to bus passengers: new ticketing app goes live

Brighton & Hove and Metrobus passengers have a new, improved travel app with better journey planning and real-time information, service updates and favourite journeys and stops, developed in response to feedback from passengers.

New features include a step count and carbon emissions calculator, so passengers can see the emissions they save by catching the bus and leaving their cars at home. Passengers can now view full timetables for all the bus company’s services, something passengers said they missed.

As of today (12 May), passengers can download the app on iOS or Android devices and instantly buy tickets for immediate use on the bus.
Brighton & Hove and Metrobus Managing Director Martin Harris said: “We listened to what our customers were telling us, about what could work better on the app and what was missing, and I’m confident that the new app does the job very well. It delivers the kind of customer experience that all of us want and deserve.

“Lockdowns have meant cleaner air and less traffic. Active travel is the best way to hang on to these important gains and that means walking, cycling and catching the bus.”

Features of the new app include easy ticket purchase, live departure boards for bus stops and being able to check how busy a bus is as it approaches a stop.

The apps are powered by leading public transport app and website provider, Passenger Technology Group, which creates easy-to-use technology and helps travellers feel confident and in control of their journey.

Tony Quay, CEO of Passenger said: “As advocates for shared sustainable transport, Passenger are thrilled to see operators choosing to invest now in digital technology and be ready to start welcoming customers back to the bus. Brighton & Hove and Metrobus are consistently ahead of the game, ready to innovate, and always put their customers first.”
Other information

Tickets are no longer for sale on the current app. Customers will see a message on the existing app asking them to download the new one with a link. For more information click here.

Any existing tickets and ticketing data will be automatically transferred over to the new app.

As of 1 June 2021, the current app will no longer be supported.

If you get a new phone, please let us know by emailing: mtickets@metrobus.co.uk (Metrobus) or info@buses.co.uk (Brighton & Hove) and we will transfer any tickets to your new phone.

Tickets on the app

Activate your ticket before you need to travel; you only need to do this once for period tickets.
When you board, hold your phone (screen side up) under the ticket machine reader to read the QR code and wait for the beep or green light.